Publications

Presented by Tracy Stepp, Director of Human Possibilities, The Claremont Club

One of the major staffing challenges all industries face is how to hire—and keep—excellent staff. In the fitness industry, many employees are part-time, or work at multiple locations. Health club operators must be strategic to overcome these staffing obstacles.

Join The Claremont Club’s Tracy Stepp as she uncovers common struggles and solutions to engage your employees, encourage their loyalty, and create a great collaborative relationship to ease the pain of staff transitions.

In this webinar, you’ll learn how to determine why and where staff turnover may be occurring at your club. Stepp will also share strategies to recover from staff turnover, such as ways to seamlessly make these transitions, train effectively, and create smooth communication with current staff to ensure time and profits are not lost in the process. Finally, Stepp will take a close look at improving the onboarding process by offering incentives and creating brand loyalty to encourage staff to stay long-term.

Learning Objectives:

• Learn creative ways to recruit and keep staff
• Identify onboarding weak spots and improve your processes
• Discover affordable ways to incentivize staff to increase brand loyalty
• Create new ways to engage your employees and create a place where they love to work

Presenter Profile:

Tracy Stepp is the Director of Human Possibilities (a.k.a. the Human Resources Director) at The Claremont Club in Southern California, where she has served for more than 30 year in business administration, human resources, and the health club industry. Stepp is an active member of Professionals in Human Resource Association (PIHRA), Society for Human Resource Management (SHRM), and Executive Women International. She believes that when you put your people first, the last thing you'll need to worry about is your bottom line.