Publications

Presented by Marisa Hoff, Director of Operations, Stevenson Consulting

The success of our business depends on our most valuable asset: our team members. Well-trained employees help clubs run smoothly, enhance the member experience, have higher productivity and more engagement.

Now more than ever, it is critical for your team to have all the skills necessary to keep members safe, happy, and informed. In this webinar, industry veteran Marisa Hoff will discuss tangible tips and tools to train your staff to perform at optimal levels, thus ensuring a solid foundation for success operating with new day-to-day tasks and restrictions in an era facing COVID-19.

Learning Objectives:

• Review statistics on the value of employee training
• Learn the steps to train employees on new procedures
• Discuss strategies for keeping employees engaged and informed
• Develop an action plan for how to train your employees for maximum performance

Presenter Profile:

Named one of IHRSA’s Women Who Inspire in 2019, Marisa Hoff is the director of operations at Stevenson Consulting, a full-service consulting firm based in Westlake Village, CA. Hoff’s current focus is working with fitness professionals and their businesses to achieve growth and continued success. For nearly ten years, she was the general manager at Stevenson Fitness, a full-service 7,500 square foot boutique health club in Southern California. Hoff oversaw all club operations and worked to build a membership of over 2000 members with an NPS (net promoter score) consistently in the 90s, retention rates over 70%, high active user rates, and a booming group exercise program. Both the personal and small group training departments thrived under her leadership. Hoff holds a master’s degree in education and is an international presenter at fitness conferences, including IHRSA, The Retention Convention Beijing, Club Industry and IDEA.