Since the start of the COVID-19 pandemic, your club has dealt with a lot. After months of uncertainty and forced closures, you may now be reopening under completely new circumstances. You’ve spent countless hours researching, restrategizing, and rebuilding your business and doing your best to keep communicating with your membership base. Now that you’re open, your members are excited to get back into their fitness routines.
Unsurprisingly, your members might have a lot of questions. Excitement to return to your club will likely be mixed with anxieties about their safety, the cleanliness of the club, club staff, and what changes they might see with their membership dues. We’ve compiled some key FAQs that you should provide answers that will help alleviate member concerns.