The Best Way to Handle Problem Members
At some point, you may find yourself dealing with a member whose behavior warrants membership termination. Here's what you should do.
Lilly Prince
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The Legal Issues in Locker Room Privacy and Safety
You've chosen the features and amenities for your locker room, but have you considered all the policy and security issues you'll need to include?
Seeking Well-being, Millennials Invest in Spa Services
Thanks largely to millennials, Stone Creek Club's spa revenues have grown 12% annually for the past three years.
10 Exciting New Revenue Streams for Health Clubs
Many clubs are strengthening their bottom lines with ancillary services. Here's a look at 10 creative new revenue streams.
Health Clubs Use ‘Net Promoter Score’ to Improve Member Experience
See how real clubs are using NPS metrics and reports to inspire staff and improve their members' experience.
Innovative Programming Strategies from 4 Fitness Industry Pros
What distinguishes your business from competitors? If you're still searching for your 'wow' factor, consider these strategies from industry pros.