Simple Steps to Improve the Member Experience
We sat down with Chris Stevenson and Marisa Hoff for a quick Q&A where they give tips on how to create an excellent member experience and why a little effort goes a long way.
Kristen Walsh
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Understanding Today’s Health Club Consumers
As many people begin to return to their pre-pandemic fitness routines, it’s more crucial than ever to understand their habits, their wants, and their needs.
IHRSA Town Hall Highlights Progress on Many Fronts
Industry Partners gathered to learn about the decision to move IHRSA 2021 to Dallas, the plans for future conventions, and new initiatives that will benefit IHRSA members and the industry at-large.
Taiwan Excellence Unveils Innovative Smart Fitness Products
The April 28 livestream event featured gym and at-home fitness ecosystems, apps, treadmills, smart apparel, equipment made for seniors, and more.
Health Club Retention & Engagement in the New Economy
“Each quality interaction increases the likelihood of usage, return, and retention—especially early on,” advises Sheldon McBee, personal training director at Universal Fitness in Lancaster, PA.
ChinaFit/IHRSA Forum a 'Successful Return to In-person Events'
The 10th Annual ChinaFit / IHRSA China Management Forum was held March 18-19, 2021, in Shanghai. Approximately 300 people attended the event, which was sponsored by 11 companies.
What Clubs Can Learn from Other Industries’ COVID-19 Strategies
Health clubs often rely on each other for guidance implementing new policies and programs, but what can we learn from other industries? We take a look at leading companies that are working to keep their businesses safe and thriving.
IHRSA Report: Worldwide Health Club Membership Now 183M Strong
The fitness industry is on pace to reach 230 million members by 2030, according to the newly released 2019 IHRSA Global Report.
Health Clubs Serve Over 70 Million Consumers—a Record High
Not only are more consumers using health clubs—they’re starting to visit a number of clubs to achieve their goals, according to the IHRSA Health Club Consumer Report.
Handling Employee Discipline at Your Health Club
When an employee’s behavior requires corrective action, progressive discipline is crucial.