10 Best Practices on Using Customer Reviews to Improve Your Club
Learning what your members think about your club or studio—and making positive changes based on their feedback—can help you improve the customer experience and increase satisfaction rates.
Global Health & Fitness Alliance Advisory Council Elects New Chair
The Global Health & Fitness Alliance Advisory Council elected new leadership to serve as Chair and Vice Chair.
11 Best Practice Guidelines to Increase Customer Retention
In a competitive market, being able to predict and maintain recurring revenue is critical. Retaining your members and clients may now form the lifeblood to your business’ bottom line.
14 Best Practice Guidelines for Aquatics, Pools, & Hydrotherapy
While aquatic facilities can be a huge asset and an important way to differentiate your business from competitors, it is important that all facilities be well-run, properly supervised, clean, and appropriately maintained.
John Holsinger, Longtime IHRSA Team Member, Passes Away
IHRSA is deeply saddened to inform the health and fitness industry of the death of our colleague and friend, John Holsinger. John was a passionate and knowledgeable team member who spent decades improving the industry.
13 Best Practices to Enhance Your Club’s Customer Experience
The benefits of delivering a great customer experience include loyal, satisfied customers, better word-of-mouth marketing, positive reviews, and recommendations.
New Mental Health Tools Now Available to All Fitness Centers
Increasing public awareness of the linkage between exercise and mental health raises the need to improve and provide solutions for mental health issues. The IHRSA Foundation took the lead to create mental health resources for health and fitness facilities.
33 Marketing Best Practice Guidelines to Help Boost Your Brand
Good marketing can be the deciding factor between a successful business and a failed business. Ensure that you are following these best practices.
New IHRSA Data Shows High, Growing COVID-related Closure Rates for Fitness Facilities
The bottom line is, to survive, America’s gyms need federal support now.
Best Practice Guidelines for Accounting & Finance
Establishing an organized accounting process is not an easy task, but implementing these general best practice guidelines can help you make sure your operation’s ledger is accurate and up-to-date.
